by Get me Traffic | Aug 9, 2019 | Customer Experience
Should you automate your customer point of contact? The other day I was talking to a client, and she runs a reflexology clinic. Her customers love her. She told me a marketing ‘guru’ had suggested she remove her phone number and just add an automated booking app onto...
by Get me Traffic | Aug 9, 2019 | Customer Experience, Do what you're great at, Entrepreneurs, Small Business, Success
Getting past social media overwhelm Social media’s delivery of a daily highlight reel of your competitors’ wins makes it easy to think you’re falling behind. And then there are the stories of the unicorn founders who went against convention, dropped out of university,...
by Get me Traffic | Aug 7, 2019 | Building a business, Coworking, Customer Experience, Hot Desks, Uncategorised
Private Offices with open plans come out on top You may have read my previous post about the failure of open offices. This was based on a Harvard study, which found that the key ingredient to the whole scheme was unwarranted. Open-plan offices do not increase...
by Michelle | Sep 19, 2018 | Building a business, Business Marketing, Business Owners, Business Success, Customer Experience, Entrepreneurs
In this day and age, customer experience and the fostering of business-to-customer relationships is everything. “Word of mouth” referrals and recommendations from past customers are the strongest form of marketing for a company. Unlike the business-world...
by Michelle | Aug 28, 2018 | Building a business, Building Leverage, Business growth, Business Owners, Customer Experience, Freeing up time, Great Service, Health, Small Business, Virtual Office
Allied health professionals across Australia make an important commitment to their patients, and need a reliable Practice management system to support their business. Service-based businesses such as physiotherapists, psychologists and speech pathologists often juggle...
by Michelle | Jul 17, 2018 | Business Owners, Business Start-up, Business Success, Customer Experience, Meeting Rooms, Serviced Office, Small Business, Women Business Owners
As a small business owner, you always want to make a good first impression when attracting clients. Whilst operating a small business from home can help keep expenses to a minimum, it can be difficult to present a professional business image to clients sometimes. You...
