by Michelle | Sep 27, 2017 | Customer Experience, Freeing up time, Phone Answering
If you’re a business owner with a physical office, you may be considering hiring a receptionist to answer your incoming business calls. Or, if you’re lucky enough to have a business you can run from anywhere, you might be realising just how difficult it is...
by Michelle | Nov 8, 2016 | Building a business, Business growth, Business Start-up, Business Success, Customer Experience, Great Service, Small Business
According to Harvard Business professor, Boris Groysberg, “startups are the Googles of tomorrow” and these days it’s all about “disruption”. But what exactly does that mean for your small business? Well, SME’s now make up 99% of Australian businesses in terms of...
by Michelle | Oct 25, 2016 | Building a business, Business growth, Business Owners, Business Success, Customer Experience, Great Service, Serviced Office, Small Business, Small Business Planning, Women Business Owners
“Aren’t all Serviced Offices the same?” Now that might strike you as an odd question for us to pose (and even weirder to mention fish – we’ll come to that), but truth be told, we hear that question said quite a bit. And to a certain extent, it’s true. All providers of...
by Michelle | Aug 23, 2016 | Business Owners, Business Success, Customer Experience, Entrepreneurs, Outsourced Admin, Phone Answering, Small Business, Success
You might recall last post we talked about how, as a generation, the baby boomers are forging ahead in a major way in the entrepreneurial stakes. So today, we’re going to look at ideas for managing growth, without losing your sanity, if you’ve got a boomer business...
by Michelle | Sep 1, 2015 | Customer Experience, Freeing up time, Phone Answering
Let’s say you need a service. It might be a plumber, electrician, an accountant or a builder. Whatever it is, you don’t have long to get it sorted and so you decide to call. Email means waiting for a reply. You don’t have the time for that. You want to get this sorted...
by Michelle | Sep 18, 2014 | Business Owners, Business Start-up, Customer Experience, Do what you're great at
Confused about your business’ finance? You’re not alone. Speak to any business owner and you’ll find frustrations around their finances often occupy their mind in the wee small hours. And that the government keeps changing the rules each budget period doesn’t exactly...
